A highly customized, end-to-end proof-of-concept setup was built in Kramer’s lab before the installation, enabling Kramer and the integration team to tackle any challenges ahead of time. Kramer also quickly created a full topology diagram of the project in advance to accelerate the bill of materials (BOM) process.
Although the deadline was extremely tight, with immense dedication on everyone’s part, it took just four months from design until the Command & Control center was up and running 24/7.
Ramat Gan municipality now operates 11 different control rooms (one for each department) from a single space, spread out over two floors. Most of the rooms are simple, with one or two operators, a few displays, and a worktable, while others are like boardrooms, with many participants. One large room is reserved for the mayor to lead any critical situation that may occur.
Utilizing a full AVoIP streaming solution, the staff of this new Command & Control center enjoys a low-latency, high-quality 4K60 content distribution and switching. This ensures a highly secure, deeply functional Command & Control center that’s able to effectively provide services under any conditions, at any time, with zero failures.
“We have 120 AVoIP endpoints spread over two floors. Ten assemblies reflect each wing of the municipality, and one central assembly,” explains Eyal Bracha, Ramat Gan’s Deputy CIO. “Everyone sits in their place, and any computer can be brought up with the click of a button so the mayor, city manager, or any relevant party can control the computer, and immediately assess the current situation.”
Digital signage is dispersed throughout the facility to share special announcements for the Command & Control staff. Full control of the system is maintained with various touch panels located throughout the facility. The specific audio DSP-AEC prerequisites are handled with a sophisticated touch panel user interface for control, ensuring excellent audio transmission between rooms.
On top of that, the municipality was impressed by the experience of working with Kramer. “We took KDS-7 to the edge in terms of operation and programming,” elaborates Eyal. “Nothing like this has ever been done here in Israel. And I can honestly say that Kramer’s performance across the board has left us amazed.”
Summing up the project, Kobi says: “The service that Kramer gave us has definitely earned our praise and solidified our desire to build a strategic partnership with them for many years to come. For other Command & Control centers thinking about what matrixes or technological solutions they need, from a professional perspective, I highly recommend opting for Kramer.”