With Kramer Remote Services, you are never more than a phone call or email away from best-in-class customer service. By working with our knowledgeable, experienced engineers, you can close issues as quickly as possible. This can reduce the need for field visits, saving you costs and minimizing disruption to your customers. The remote service interactions provide your technicians with opportunities to learn from top AV engineers, enabling them to work more independently going forward.
Remote Services
Reduce time to resolution of issues, with the most professional remote technical support
Kramer Remote Services provide you with expert support on software and hardware troubleshooting and issue resolution. We will work with you by phone and email to analyze all case details, evaluate the steps already taken, and then propose a comprehensive troubleshooting plan for you to perform. Depending on the complexity of the issue, we may conduct a remote interactive remote session to help you reach a solution. Remote services are typically offered during local business hours. Extended hours and special remote services may be available by special arrangement to provide enhanced remote support for a specific mission-critical project.
Best-in-class customer service
Kramer Services
We work side by side with your technicians, increasing your bandwidth and know-how, and assist with onboarding new hires, enabling you to quickly scale up your business and capabilities
