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Kramer CORE™ Products at Heart of First All−Digital Main Event Entertainment™ Building

“No one had a big enough switcher to send video from the satellite receivers to all the TVs. Kramer was the only one who could handle it at the required resolution.”
Tim Boyd | CEO, SAVE Electronics

The newest Main Event Entertainment™ facility in San Antonio, TX, boasts the company’s first fully digital AV infrastructure center, powered by Kramer CORE products. In its tenth location, Main Event Entertainment continues its innovative concept of bowling, laser tag, obstacle courses, arcades, pool tables and food and beverage offerings all under one roof. The newest center adds a rope course and a Bowling Music System, along with a digital sight and sound experience.

Designed and installed by SAVE Electronics, a local professional electronics design and integration company, the San Antonio complex features 35 big-screen TVs ranging in size from 47 to 70 inches, as well as 11 WXGA projectors. Bowlers in the 22-lane bowling alley enjoy programming on 11 screens that span two lanes each. Music videos, advertising and programming are transmitted from six digital satellite receivers, six digital signage PCs, and five laptop connections.

According to Tim Boyd, owner of SAVE Electronics, who has been designing complex AV systems for over 30 years, the San Antonio location is the first of its kind, with a completely digital AV electronics system. It required switching equipment that could handle both the heavy source volume and be expandable for the future. “No one had a big enough switcher that would send video from the satellite receivers to all the TVs. Kramer was the only one that could handle it at the resolution we required,” Boyd said. “The system lets us send anything, anywhere throughout the building.”

Designed to be complete end-to-end solutions, the Kramer CORE products handle any Pro AV signal type and allow for easy future expansion.

The very nature of the Kramer CORE products fit the requirements for the Main Event Entertainment application. Designed to be complete end-to-end solutions, the Kramer CORE products handle any Pro AV signal type and allow for easy future expansion.
SAVE Electronics used two Kramer CORE VS−3232D matrix switchers. The modular chassis matrix switchers can be populated with input and output boards with four inputs or four outputs per board. The Main Event Entertainment system in San Antonio is populated with a total of 12 HDCP-compatible DVI input cards and 12 HDCP-compatible DVI output cards making it capable of distributing 48 sources to 48 displays. Forty Kramer PT−571 and PT−572 DGKat™ technology twisted pair transmitter/receivers for HDMI signals, six Kramer TP−581T and TP−582R HDBaseT™ transmitter/receivers for HDMI signals, and six Kramer WP−121 and TP−122 wall plate transmitter/receivers for computer graphics video signals convert the various sources to HDMI for long−distance routing around the facility. Six Kramer VP−434 ProScale® Digital Scalers and 20 Kramer VM−2HXL 1:2 distribution amplifiers for HDMI signals are used to scale the video to a uniform resolution and distribute it to every display. A Kramer VS−1616A 16×16 audio matrix switcher handles the audio signal routing in the system.

One of the challenges faced by the installation team was the different native resolutions of the displays – native 1280×800 for the projectors and native 1920×1080 for the flat panel displays. To get the best and most uniform image on all displays, the team kept in mind that the DirecTV receivers would be the most frequently used source. After capturing the EDID (extended display identification data) from the displays that contained all native display resolutions, they chose the best common resolution for all the displays. The result was a crystal clear, clean image on every screen.

The system also uses Kramer power supplies, rack mounting kits and over 16,000 feet of Kramer DGKat™ cable. The switchers and sources are all housed in a dedicated control room on the building’s second floor. Boyd said the longest single cable run is about 330 feet, and the digital image on that display is as clear as those only 20 feet away.

Main Event Entertainment plans to upgrade and retrofit its other nine locations as they become the leader in completely digital AV entertainment systems.

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“We chose the Kramer product for its flexibility, adjustability, and technology. The transmitter/receivers are a robust combination that can handle the retail atmosphere.”
Tim Johnson | Manager of Strategic Innovation and Prototypes, AT&T Services, Consumer IT division

Guests at AT&T retail locations can relax and browse the store while keeping their spot in line, or they can expedite bill-paying or service questions with the touch of a button. AT&T’s new Retail Sales Queing (RSQ) is designed to manage customer flow and provide a more satisfying service experience.

Over 300 AT&T retail locations have been equipped with technology to make the most of visitors’ time in the store. Powered by the Kramer TP-112HD twisted pair transmitter and PT-120 twisted pair receiver, the RSQ system keeps track of the guest’s arrival time and position in line. Guests can see their positions on the 46-inch LED displays hanging in the store, and can feel comfortable shopping or learning about AT&T products while waiting for service.

Upon arrival, customers enter their name and mobile phone numbers into a self-service Retail Sales Kiosk (RSK) at the store’s entrance, or a representative does it for them. The Kramer unit transmits the data via twisted pair cabling from a web-based enabled PC. The graphics are then sent to the Kramer receiver and displayed on a flat-screen monitor on the sales floor, where customers can see the data. Twisted pair cabling and Kramer’s transmitter/receiver pairs allow the PC to be conveniently stored in an IT closet, resulting in a sleek, minimal look at the kiosk or service desk.

“We chose the Kramer product for its flexibility, adjustability, and technology,” said Tim Johnson, manager of Strategic Innovation and Prototypes at AT&T Services, Consumer IT division. “The transmitter/receivers are a robust combination that can handle the retail atmosphere.”

Upon arrival, customers enter their names and mobile phone numbers into a self-service Retail Sales Kiosk (RSK). The Kramer unit transmits the data, then graphics are sent to the Kramer receiver and displayed on a sleek monitor on the sales floor, where customers can see the data.

Johnson, a former audio/video integrator, knew the Kramer product would meet the exacting standards of the varied in-store environments. The connections on the transmitter/receivers allow the signal transmission to more than one screen – a requirement for many stores. In addition, the product reproduces sharp, clear picture quality no matter what the length of the cable run. While the average length is about 50 feet, some environments require up to 200 feet of cable. The Kramer product was distributed through Norcross, GA-based IT reseller ProSys, and installed by local technicians in each market.

“The product would also be installed by hundreds of different technicians across the country, so the learning curve needed to be short,” Johnson said. “Any technical issues were handled quickly by the Kramer staff. I was comfortable knowing they would resolve anything reliably and efficiently.”

The RSQ systems also provide AT&T stores with important data on customer service. Managers can identify store traffic patterns and customer wait times. They can review customer needs in advance, be prepared, and adjust resources as necessary. From a guest perspective, the system makes store visits more efficient. For example, bill-paying can be done right at the kiosk, and service questions are referred immediately to a designated area. Guests in the queue always have a clear view of their status.

AT&T is scheduled to roll the RSQ system out to its remaining stores this year, keeping the lines open for a pleasant shopping experience.

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“We used the training facility for a management seminar and were amazed at what it can do.”
Maynor Schott | Fire Chief in the County Seat of Springfield

When the officials of Robertson County, Tennessee, planned a new 911 Emergency Command Center, their ideas called for a dual-purpose system: information sharing and a communication base for emergency personnel. Kramer and Sierra Video responded to the call.

Working with a local audio/video systems integrator, Robertson County officials designed their new emergency communications hub and training facility. “We wanted to have a secure place for local government representatives and emergency management personnel to come and share information and make decisions for the community during a crisis,” said Elvis Wilson, Robertson County 911 System director. “The space also needed to be multi-purpose to support use on a regular day.”

Fingerprint recognition is required to enter the secured facility, and the walls throughout the building are 12-inch thick reinforced concrete. Inside, two rooms house the advanced electronics equipment that enables efficient communication. A dispatch center takes incoming calls and routes them to the appropriate emergency department – fire, police, or EMS. An 18-seat training room boasts 16 computer connections routed to a Sierra Video SierraView™ multi-viewer and dual 60-inch flat panel screens. Emergency representatives can connect their laptops and share data on the left screen with others in the room to help expedite decisions in emergencies. The second 60-inch flat panel provides the ability to monitor reports from up to four local and national television news outlets simultaneously on a multi-screen display.

Routing the video and audio behind the scenes are Kramer and Sierra Video products: a Kramer 16×8 RGB HD router (VP-1608), a Kramer 6×6 DVI switcher (VS-66HDCP) and a Sierra Video 32×1 audio router (3201S). A Kramer video switcher/scaler (VP-728) manages signals from the lectern and outputs information to a Smart device. An intuitive touch-screen interface controls the entire system.

A Kramer video switcher/scaler manages signals from the lectern and outputs information to a Smart device. An intuitive touch-screen interface controls the entire system.

Maynor Schott, fire chief in the County Seat of Springfield, was among the first to experience the new Emergency Command Center’s system. “We used the training facility for a management seminar and we were amazed at what it can do,” he said. “It took five years to get the funding and the plans in place, but the end result is simply amazing – that’s the only word to describe it.”

Emergency responders are being trained on the system so they are prepared to use it in case of emergency. “The system is easy to use because of the controller,” said Wilson. “The Kramer and Sierra Video products are great equipment at a great price.”

“Robertson County is among the first of Tennessee’s 95 counties to create a new 911 Emergency Command Center using their own financial bonds,” said Police Chief Mike Wilhoit. The Center will serve more than 62,000 county residents in emergency preparedness. 

They can be confident that the Kramer and Sierra Video system will respond – every time.

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“They have been extremely pleased with its ease of use, and they are excited at the upgrade potential of the system as they continue to grow.”
Mary Hood | CEO, Digital Roads Incorporated

Nestled among the mountain peaks and tall buildings in Denver, CO, is a new training center that is home to one of Sierra Video’s most powerful switching technologies, the Viper 6464V5.
A learning center for one of Colorado’s major energy companies, the facility boasts five training labs with state-of-the-art electronic presentation systems. Visitors enjoy video and graphics showcased on dual projection screens and distributed through the presentation system.

According to Mary Hood, CEO of Digital Roads Incorporated, the professional audio/video installation company, the Sierra Video Viper 6464V5 routing switcher was the ideal choice for this system because of its bandwidth and reliability. “We were able to design a system that was all HD video (RGBHV) using the Viper to meet the customer’s needs and budget,” added Hood. Because of its modular configuration, the Viper will accommodate system growth, up to 64×64 in each frame. Hood noted that as the high-definition standard grows, the company will be able to expand easily with the Viper at the heart of the system.

The Viper resides in a nearby control room in a rack configuration, along with several Kramer audio and computer graphics video distribution amplifiers—the VM-3A, VP-200xln, and VP-3xl. The DAs and all sources, including VCRs, DirecTV receivers, DVDs, PCs, laptop and desktop computers, IP cameras, DVD changers and audio equipment, feed into the Viper and can be switched to any of the displays throughout the center.

“We did extensive training with the technology team at the client’s location to help them get comfortable using the system—they have been extremely pleased with its ease of use, and they are excited at the upgrade potential of the system as they continue to grow,” Hood stated. The Sierra Video Viper routing switcher has indeed taken training and high-definition video to new heights in Denver.

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“Moving signals from room to room quickly is important in this application, and the scalers allow rapid signals at high quality. The ‘hub and spoke,’ configuration allows for expansion possibilities, and the system has proven top-quality and reliable.”
Hardy Morris | Account representative, PCS

After Hurricane Ivan destroyed much of Florida’s Pensacola Naval Air Station (NAS) in 2004, this Navy base began its quest to rebuild its Wings of Gold. Two years later, one of its finished products is a conference facility that features high-speed audio/video communications with improved quality and signal routing, a user-friendly interface, and a remarkable feeling of high technology.

At the controls: Kramer and Sierra Video Systems products. Providing the necessary mix of quality, versatility, and value, the Kramer and Sierra Video products are the heart of the Pensacola NAS conference facilities network.

While Pensacola NAS serves as the launching pad for the flight training of every Naval Aviator, graduating more than 30,000 students each year, it also has 15,000 employees requiring meeting space for everything from training to classified briefings.

The new conference facility is used by military personnel, civilians, Department of Defense officials, and various Federal Government employees. Pensacola NAS communication specialist Gabriel Walker was charged with replacing the weather-damaged rooms. His ideal system included scalers and switchers in every room that would provide enough features and inputs to handle digital video signals and at least three different video sources. Working with Professional Communications Systems (PCS), a Florida-based professional audio/video designer/integrator, Pensacola NAS rebuilt a seamless system that features the Kramer VP-724DS ProScale™ scaler/switcher in each of the 11 conference rooms. The machines offer both multi-standard video to RGBHV scaling and multiple-input switching capabilities. The system also includes 28 VP-200NA distribution amplifiers for computer graphics video signals and stereo audio signals throughout the building.

The Sierra Video Systems 3232V5S RGBHV 32 x 32 Matrix Switcher links all the rooms together in the central control room, enabling signals from DVD and VHS players, computers, laptops, cameras, and satellite video to be distributed back to the conference rooms. Signals can be routed between rooms and each room offers videoconferencing capability. PCS installed an AMX touch-screen control system in the central command center, a Symetrix audio system, and Pelco video cameras, all interwoven through the Kramer and the Sierra Video Systems switchers and scaler/switchers.

Hardy Morris, the account representative at PCS, noted that the Kramer scaler/switchers met the government’s technical requirements, provided a high-quality image, and allowed a smaller, yet expandable, matrix switcher in the application. The scaler/switchers in each room digitally reprocess the signals and regenerate the video at a higher line and pixel rate format, providing native-resolution video for LCD, DLP, and plasma displays. They also act as glitch-free switchers for easy component switching. In addition, thanks to the scaler’s seven inputs, classified briefings are possible in each room by maintaining a dedicated line for classified information.

“Moving signals from room to room quickly is important in this application, and the scalers allow rapid signals at high quality,” Morris said. “They also eliminate the blue screen when switching sources.” After working for nearly two years to accommodate funding and construction schedules, Morris says the final product has met all of their goals. The ‘hub and spoke’ configuration allows for expansion possibilities, and the system has proven to be top-quality and dependable. “The Kramer seven-year warranty was also important because it eliminated any issues resulting from construction delays – the customer still had the complete warranty on the product,” said Morris. With Kramer and Sierra Video Systems technology aboard its conference facility, Pensacola NAS will continue to soar as the premiere flight center for Naval Aviation.

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“The client needed high resolution for computer signals, as well as the ability to manipulate the software almost instantaneously. Sierra Video was able to deliver all these things in one product that could meet our deadlines.”
Todd Nelson | CTS, Mission Electronics

Visitors to Sprint Center in Kansas City, MO, are greeted by a 70-foot media wall featuring interactive audio and video technology. They can experience music, video, and games through a touch-screen panel, gesture recognition technology, focused audio, or even their own cell phones.

To create this incredible interactive experience for the more than one million guests visiting the Center annually, Sprint enlisted a team of display designers, creative agencies, interactive software developers, and audio/video integrator Mission Electronics. Mission Electronics knew they needed to offer the Sprint management team a reliable system that provided versatility, room for growth, and consistently high-quality images. Their choice for managing the video sources: the Sierra Pro XL™ 3232V5S wideband video and stereo audio routing switcher.

The Sierra Pro XL router was chosen for its performance and reliability. In addition, both Mission Electronics and Sierra Video met the challenge of a tight installation time frame – less than two months to the live date. According to Todd Nelson, certified technology specialist (CTS) at Mission Electronics, “When we were designing the system, we specified a router with a 1920×1080 bandwidth and RS232 control. The client needed high resolution for computer signals, as well as the ability to manipulate the software almost instantaneously. Sierra Video was able to deliver all these things in one product that could meet our deadlines.”

“The capability of the display is constantly changing, so a reliable, versatile router is one of the most important components in the system.”
Todd Nelson | CTS, Mission Electronics

Mission Electronics designed an audio/video system that feeds a 4×4-foot video cube consisting of 16 40-inch LCD displays, plus two additional displays on either side of the video wall. The Sierra Pro XL router is rack-mounted behind the video wall, along with the APC network control and the audio processing unit. The router currently sends signals from eight different computers, but its 32-output capacity allows further expansion as the system changes.

Mission Electronics powered the system with Scala 5 networked software for digital signage and interactive technologies. The displays can showcase a single picture, 16 different pictures, or even blocks of four pictures by using the Sierra Pro XL router to direct the various signals. Visitors to Sprint Center, the nation’s number five arena, have enjoyed interactive games with 3-D infra-red motion-sensing technology, multizoned audio that changes as the content on the screens change, and games and live data feeds controlled by phone commands.

“The Sierra Video router runs 24 hours a day, seven days a week, and has never had a hiccup,” Nelson said. “The capability of the display is constantly changing, so a reliable, versatile router is one of the most important components in the system.”

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“We chose Kramer HDMI matrix switchers for their reliability and functionality. We use various Kramer products in our installations because we know they will perform to our customers’ high standards.”
Dan Levine | CEO, CytexOne

Audio and video entertainment in any room, any time, at the touch of a button – linked to a central system that also controls lighting, security cameras, and wireless computer network systems. The controller: Kramer VS-66HDMI 6 x 6 Matrix Switcher.

When the owner of an eight-room Manhattan penthouse wanted an easy, intuitive system for his family’s home, CytexOne, a New York-based technology integrator, created a personalized, computer-automated system. “The owner wanted a simple-to-operate system that was hassle-free for his family,” said Dan Levine, CEO of CytexOne. “By using a central controller to manage everything, switching sources in each room becomes easy.”

In this detailed installation, audio, video, computer, and security systems are tied together from an equipment rack in the home. In the equipment rack are four Kramer 6 x 6 HDMI Matrix Switchers, creating a 12 x 12 matrix. The switchers distribute video to a 50-inch plasma display in the living room, a 60-inch plasma display in the listening room, and two 26-inch LCD displays in the bedrooms. Other rooms are also pre-wired for video. The switchers allow viewers in any room to watch their choice of video sources, which include two cable TV tuners, BluRay/DVD, a computer, and an Internet movie rental component.

“We chose Kramer HDMI matrix switchers for their reliability and functionality,” Levine said. “We use various Kramer products in our installations because we know they will perform to our customers’ high standards. There are very few manufacturers that have such a wide range of offerings.”

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“The Kramer products met our different needs as we upgraded the facility. I found them simple to use and program right out of the box.”
Joe Gambrell | Communications Center Systems Coordinator, Tampa International Airport

When technology officials at Tampa International Airport wanted to upgrade the Communications Center and Incident Command Center, they chose Kramer. Described as “the Communication Center for the future,” the 2,100-square-foot facility is the heart of the airport.

The Communication Center’s duties include dispatching police, fire, and emergency medical, 911 and airport operations, and monitoring fire alarms, access control systems, and closed caption television (CCTV). The Center also monitors and controls the airport’s automated transportation systems, comprised of monorails, shuttles, elevators, and escalators. Its dispatchers are trained to handle incoming calls and to provide the best possible customer service operations for the 19 million passengers utilizing the airport annually. Throughout the Communications Center, Kramer products distribute and manage video between various computers and television monitors, giving dispatchers clear views of all airport areas. Joe Gambrell, Communications Center Systems Coordinator at Tampa International Airport, chose Kramer products for their flexibility and reliability. “The Kramer products met the different needs we had as we upgraded the facility. I found them to be simple to use and program right out of the box,” Gambrell noted.

At Tampa International Airport, Kramer products keep the communications signals soaring.

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“The project was a challenge, and the perfect solution was to install the Sierra Matrix, the video servers, and the control software. We selected the Kramer Sierra 3232V matrix after reviewing other options.”
Albeiro Garcia Camelo | General Manager, E-Trade

The casino owners in the prestigious Hotel Panama decided to upgrade and invest in a modern audio-visual system. It consists of 32 video sources: 12 direct TV channels (mostly sports), 2 Cable TV decoders, 3 ADTEC video servers, and 2 combo DVDs. These sources are routed into 32 outputs: 26 plasmas, 2 high power projectors – one outside, mounted in a special glass dome; and one internal, projecting on a huge 7 x 6.5 meters screen – and 4 small racks mount LCD control monitors.

The heart of the system, routing the video signals from sources to monitors, is a Sierra 32 x 32 Composite Video matrix switcher controlled by special software running on a PC. “When we came to design this system, we were looking for new, advanced Technological options because people expect that,” says Angel Sueiro, the Spanish architect who designed this impressive system. Sueiro is a part of the “International Thunderbird Gaming Corporation,” which has designed casinos also in Costa Rica, Spain, and more. “We selected the E-Trade company,” he continues, “because of their experience with the video servers they installed in the Panama Canal Museum and their knowledge of Kramer interface equipment.”

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“We selected the Sierra 3232V matrix after reviewing other options. In addition, the short delivery time helped us comply with the required time table”.
Albeiro Garcia Camelo | General Manager, E-Trade

The 3232V Sierra Matrix Switcher gives the operator – located on a dedicated high terrace facing the casino – the ability to route a video source to each plasma according to the need or the will of the people watching it. “The project was a challenge, and the perfect solution was to install the Sierra Matrix, the video servers, and the control software,” says Albeiro Garcia Camelo, General Manager of E-Trade, the Panamanian AV company who installed the system within a short period.

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Panama

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“On behalf of the Sào Paulo Metro, which is among the best Metros in the world, we strongly recommend Kramer equipment for any similar train project or any digital signage project for that matter, as it has proven to be the best there is. We have the system here in Sào Paulo to prove it.”
Benedito Ribeiro | Technical Director, TV MINUTO

This impressive large-scale digital signage project was conceived in September 2004, with the objective of installing a Signage System in all Sào Paulo Metro Cars that would provide real-time information to passengers as well as delivering advertisements. This important information is now available and visible to more than 3 million people who use the metro daily.

The goal of the Sào Paulo Metro digital signage project is to install these systems in all of their 109 trains. Each of the trains has six cars, for an impressive total of 654 total cars to be outfitted with these digital signage systems.

Each car will have eight 17“LCD monitors, arranged in four groups of two displays each of which are mounted back-to-back. Signal distribution to the LCD monitor pairs is accomplished with Kramer equipment. Each of the 109 trains is equipped with a Kramer TP-100 twisted pair transmitter, five TP-200 twisted pair receivers, one VP-200N XGA 1 in/2 out distribution amplifier, and 12 VP-400N XGA 1 in/4 out distribution amplifiers.

As of today, there are already 32 trains that have fully installed systems up and running. These trains run 19 hours daily, but the electricity is never turned off. This means that these digital signage systems and the Kramer equipment that drives them run 24 hours a day, 7 days a week, 365 days a year. And these Kramer products do all this inside a compartment on the train cars where the average operating temperature is 60°C (140°F).

“In the project prototype, we started by trying to send the XGA signals through the train, using typical shielded XGA cables. By doing that we had too much noise on the image and we lost the sync toward the end which resulted in no image on the last two cars” stated Benedito Ribeiro, Technical Director of the TV MINUTO, the company which won the Metro bid by showing a functioning prototype using the Kramer products.

Each of the trains has four CHOPER engines per car for a total of 24 engines per train which operate at 750 Volts DC and create a huge amount of electromagnetic induction noise. Kramer products provided the solution which changed the whole project concept. TV MINUTO used the state-of-the-art Kramer equipment for the transmission of XGA signals over twisted pair cables. With the TP-100 and TP-200 twisted pair transmitter and receiver and the VP-200N and VP-400N distribution amplifiers, the problem was solved.

“During the first year of operation of the system, we have not even had one problem and we have never had to replace a single Kramer machine” stated Ribeiro. “Nobody here believes it but we have had zero problems with the Kramer equipment! We (the Metro people) are very proud of this project.” “On behalf of the Sào Paulo Metro, which is among the best Metros in the world, we strongly recommend Kramer equipment for any similar train project or any digital signage project for that matter, as it has proven to be the best there is. We have the system here in Sào Paulo to prove it.”

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