Background

UNC School of Medicine’s mission is to be the nation’s leading public school of medicine.  Located in Chapel Hill, NC, the school is committed to scholarship and the scientific medicine of the present and future.  It offers education, research opportunities, and patient care.  Its 1,600 faculty members and just over 2,000 staff members rely on the School of Medicine IT to provide personalized and innovative IT solutions that support education, research, and patient care and empower students, faculty, and staff to move forward by integrating technology into their everyday lives.

Goals

The customer wanted to upgrade and standardize all AV spaces across the School of Medicine. The system needed to be advanced with reliable technology, easy to use, and integrated throughout the campus. According to Sten Swenson, Director of Academic Technology Services at UNC School of Medicine, the system also had to support the specific applications used by the medical students. “The UNC School of Medicine has a 1:1 ratio of iPads to students, and the apps are highly curated for the medical students’ curriculum,” he said.  “It is a challenge to find a system compatible with all of our use cases, but Kramer checked all of the boxes and has been a reliable solution.”

The Solution

Two of Kramer’s wireless solutions, the VIA GO and VIA Connect PLUS stood out from the pack when the UNC IT team received demonstrations from potential electronics partners.

Our Challenges

The installations have gone smoothly, and UNC has recently made a change to allow video sharing from the Guest network as well, which was a key requirement. UNC is also in the process of setting up the software management solution VIA Site Management (VSM) that Kramer offers for enterprise maintenance and configuration.

Value

UNC School of Medicine liked the Kramer VIA wireless technology so much that the IT group recommended installing it in all the classrooms and meeting rooms on campus.  They went from 0 to over 75 units in one year, installing over 75 separate rooms with either a VIA GO or VIA Connect PLUS; simpler wireless-only VIA GO units integrated into classroom systems and VIA Connect PLUS units which offer an auto-switching wired option for simple and reliable conference room solutions.  The IT conference room itself features VIA GO as the only way to connect video – usually a risky practice. “I always want to have a wired backup,” Swenson commented.  “But the Kramer technology is solid enough that it doesn’t require a wired option. I have no regrets about not adding a wired backup.”

The IT group plans to do a training program for students and faculty on the flexibility of the VIA Connect PLUS, and Swenson says they are putting the VIA units everywhere possible.  He said the conference room system has been working beautifully. “It has been awesome. Rock solid. Kramer is our solution for wireless video.”

Background

Established in 1958, the Hurst-Euless-Bedford Independent School District (HEB ISD) spans 44 square miles, encompassing the three adjacent cities of Hurst, Euless, and Bedford in the Dallas-Fort Worth area of Texas. Serving more than 24,000 pre-K and K-12 students and more than 3,300 employees, the district currently comprises 20 elementary campuses, five junior highs, and four high schools. In addition to its classroom-based facilities, the HEB ISD has seven buildings that house administration, athletics, and a maintenance complex. Fast growth over the past five years has seen a six percent increase in enrollment, or just shy of 1,300 students. Two new educational campuses are now under construction to accommodate this influx.

Nearly 20 years ago, a redundant, currently 20Gb, fiber optic network was installed throughout HEB ISD setting the stage for today’s advanced AV over IP technology solutions. Until two years ago, the only technologies in the classrooms were SMART Boards, document cameras, and interactive projectors.

Goals

For over a decade, Vikki Durham, an Instructional Technology Support Specialist, has worked on location with teachers, students, coordinators, and administrators to integrate technology and train staff across the district. According to her, when she started as a teacher at HEB ISD 30 years ago there was “absolutely no technology other than a TV, a computer, and a whiteboard.”

To help understand the changing technology needs of teachers and administrators, a district-wide survey was conducted. Results from the study were used to set goals and expectations from the district’s leadership who stated that “they wanted the teachers to be up out of their desks and integrating and communicating and collaborating with the students – actively monitoring,” says Vikki.

To keep students and teachers alike engaged, the district had to find a secure, robust solution allowing maximum mobility. Vikki was hopeful that this would meet real teacher needs, saying, “A lot of teachers didn’t like being in the front of the room. Some teachers wanted to be in the back of the room and some teachers wanted to be in the middle of the room.”

Solution

1,633 Kramer VIA GO units were installed in classrooms across its 36 buildings, to allow teachers to actively engage with students and wirelessly share content onto the projection surface in the classroom.

Flexibility, scalability, and affordability were key requirements for making this choice, according to Shawn Finch, the Network Engineer who oversees HEB ISD’s massive technology infrastructure, as he was evaluating competitive products. “With a district as large as HEB, it was completely unacceptable to have to configure each device one at a time,” he says. “Kramer has this centralized enterprise server and all the VIA GO’s phone home to it, so when I need to make a change, I can go to one place and I make the adjustments for an entire school, or multiple schools, or the entire environment at once. ”

Beyond the benefit of working on a centralized system, the district also needed a solution that would live up to its secure wireless network. “We require an SSL certificate. We require usernames and passwords. And many of the competitors’ boxes felt more like they were made for small offices and home use.” According to Shawn, the Kramer VIA GO difference was that “It was able to handle our enterprise-class wireless security settings, and in addition to that, it has an Ethernet port. The benefit to that is it connects to both at the same time, so we can have a physically wired cable in the back to provide very reliable network connectivity.”

Technological advantages aside, for HEB ISD, there remained the simple fact that across the long-term Kramer’s price point for VIA GO fell far below its competitors. “We also needed to be looking at price to make sure it was something that we could afford over a period of time,” Vikki highlights. “Kramer filled that niche too because it provided us with a hardware opportunity that probably would last longer and you didn’t have to get a subscription associated with software licenses.”

Value

Using VIA GO teachers can untether from their central docking station and move freely throughout the classroom while presenting materials from their own devices and actively interacting with students. “The student Chromebooks have the ability to mirror the projector as well, and so you could have the teacher on one side with, say, a problem that had not been solved,” says Vikki. “A student could project up there alongside that teacher and solve the problem where the whole entire class could see it.”

Kramer’s VIA GO also provided HEB ISD with a solution compatible with a diverse array of operating systems. According to Vikki, “Some of the competitors could handle Apple devices and PCs but couldn’t handle Chromebooks. Some of them could handle Apple devices and Chromebooks but couldn’t do PCs. This is the only one that we’ve been able to find that would allow us to use all of our platforms.”

The accompanying VIA App software also solves the problem of multimedia playback on an already-congested network. “We used to roll an entire cart of 30-plus computers into a classroom when the teacher wanted to play a video,” says Shawn. “But what Kramer’s developers did that was very clever is they allowed you to stage your multimedia content on the app, and then when you’re ready to play it, it tells VIA GO to get it for you.”

The VIA GO units also have the benefit of being wall-mountable, which is especially helpful in a classroom where expensive equipment could be easily damaged. “You know a kid will step on them and they’ll get crushed,” Shawn explains. “We wanted these units someplace safe and out of the way. On the wall is a great way to do that, or, in our future campus, up above the ceiling – above the projector.”

With hundreds of teachers across the district being introduced to VIA GO over a short period of time, one might think there would be some difficulty in transitioning to the new technology. However, that did not prove to be the case. “There was a little bit of a learning curve, but it’s really not hard,” Vikki points out. “Some early adopters, of course, jumped right on it. Some teachers have been a little bit slow to use it, but they’re getting there because they see the value of it.”

There is resounding consensus from teachers and administrators alike that over the past two years, Kramer’s VIA GO has been instrumental in encouraging active learning in HEB ISD. “We have been pretty successful,” Vikki concludes. “When I pass by 10 to12 classrooms, I’ve got at least six to eight using it on a daily basis. This is great for classroom management. It frees the teachers up to actively participate with the students.”

Background

Founded in 1864, The University of Denver (DU) is a private university spread across 125 acres just south of downtown Denver, Colorado. The school offers over 100 undergraduate programs and more than 120 graduate and professional programs. With approximately 11,600 students, DU was ranked among the top 100 universities by U.S. News and World Report. Kiplinger’s Financials ranked the school 64^th in the nation in 2015 for the best value in private education. In addition to its academics and affordability, the university is also committed to environmental conservation and sustainability efforts. It is the largest wind-energy buyer among Colorado colleges and universities. The university has pledged to become carbon neutral by 2050.

Goals

University of Denver’s Digital Media Services department wanted to provide its instructors with an intuitive classroom presentation system that had both wired and wireless connectivity. The university wanted to upgrade 46 classrooms at the same time. The technology had to be easy to use and easy to support, yet robust enough for heavy classroom usage.

Franklin Jackson, Digital Media Services Manager for the University of Denver, says that DU not only needed a wireless collaboration system but also needed to define best practices and efficient workflow. According to custom audio-video integrator Lenny Marko-Franks at CCS Presentation Systems, DU had been searching for a solution for some time when they discovered VIA Collage at the AV Expo. He adds that one of the biggest challenges was how to gradually introduce the system.

Value

The VIA solutions addressed the university’s needs and have become the standard for its AV installations on campus. Recently, additional VIA Collages were installed in two new classroom buildings. “Results have been overwhelmingly positive,” according to Franklin. “It’s new technology on our campus and folks were slow to adopt it initially. But now that word has spread, VIA Collage and VIA Connect PRO are in high demand campus-wide”.

The excellent performance was followed by an excellent evaluation and installation experience. “Kramer sales and tech support teams have been stellar,” says Franklin. “This project would not have gone as smoothly as it has without their support. Our Kramer regional sales manager was especially instrumental during the introduction and evaluation of the products and has been a pillar of support throughout the entire process.”

Franklin adds that “the team from Kramer has been a pleasure to work with. They are quick to respond with timely and meaningful solutions. I’m excited about the future partnership with Kramer and building a solid customer/manufacturer relationship.”